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Why banks are becoming customer-centric organizations

First things first: what distinguishes product-centric from customer-centric companies? According to global consultancy Booz & Company, product-centric companies are usually “organized and equipped to treat clients as a set of discrete, unrelated transactions over time-a series of ‘events’” and as a result, they “have little insight into More...

by kradzcalypse | Published 1 week ago
By kradzcalypse On Monday, September 4th, 2017
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Here’s The Biggest Reason Bank of America is Crushing It vs. Wells Fargo

Several years ago, Wells Fargo was regarded as arguably the best-run major franchise in financial services. Bank of America looked like the biggest bungler. Wells skillfully weathered the financial crisis by sticking More...

By kradzcalypse On Friday, August 11th, 2017
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An Oil Baron Stiffed Goldman Sachs, So It Seized His 217-ft. Yacht

A Texas man, once swimming in oil wealth but now reportedly fallen on hard times, has suffered the ultimate indignity—having his yacht seized by a lender. William Kallop was until recently the proud owner of More...

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